Frequently Asked Questions

What are the delivery charges for orders from the Online Shop?
We charge a flat delivery fee of ₹150 on all standard orders. However, if your cart total exceeds ₹5,000, your shipping is completely free.
Which payment methods are accepted in the Online Shop?
We accept all major secure payment methods to make checkout easy. This includes credit and debit cards, net banking, mobile wallets, and UPI (Google Pay, PhonePe, Paytm, etc.) for instant, seamless transactions.
How long will delivery take?
Depending on your exact location, standard delivery takes between 5 to 14 business days. Once your order is dispatched, you will receive a tracking link to monitor its progress.
How secure is shopping in the Online Shop? Is my data protected?
Yes, absolutely. Your security is our top priority. 3jar.com uses industry-standard SSL encryption to ensure that all your personal data and payment information is kept strictly confidential. We do not store your credit card details, and our payment gateways are fully verified and secure.
What exactly happens after ordering?
Here is the step-by-step breakdown of how your order gets to you:

  1. Confirmation: You will immediately receive an email and SMS confirming your order details and payment.
  2. Processing: Our warehouse team carefully prepares and packs your items (usually within 24–48 hours).
  3. Dispatch: Your package is handed over to our trusted courier partners.
  4. Tracking: We will send you a tracking number so you can follow your package right to your doorstep.
Do I receive an invoice for my order?
Yes. A digital tax invoice is automatically sent to your registered email address the moment your payment is confirmed. A physical copy of the invoice will also be included inside your package for your records.

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